Nando's Westfield Stratford City

24.02.2025

I went ro eat here with a friend on 14th of February and when we arrived it was late and we were told the kitchen was closing, however a lovely member of staff called Hetanshu told us what was still available for order and found us a nice table. He provided great customer service and was very friendly and helpful.

23.02.2025

Rafael gave us a great experience. We are from Spain and he talked to us in spanish and made us laugh all the time!! I would go back, no doubt!

21.02.2025

Rafael was a lovely server very attentive and lovely. Broccoli wasn’t nice. Busy atmosphere but not too loud and food came quickly.

20.02.2025

I’ve never been to the Westfield Stratford branch before as it’s not in my way … got there today at 11:20am there was a queue of people outside - this particular branch opens at 11:30 so waiting outside 10mins was not bad. People were being seated some to the left some to the right…. The waitress brang us to the right hand where I was not happy and said can we have a booth pointing to where there were other people, she shook her head and said “NO” this section is closed! I said how can these people are allowed to sit there and we are not allowed ? She just brushed us over to the left hand side and said sit here. I was not happy to hear her say that the session was closed and clearly people are sitting there who arrived 5 mins before us. Anyways I said to my Neice … sorry for making things awkward on her birthday ! But this is unfair and she as a young child even felt she were being rude and just bunched us all together in the corner. I went to the till about 11:50 am just about to place my order then I see another group of people sit in the booth that was supposed to be closed. I went straight over to the waitress and said “ hello why is it not closed for these people” she just ignored me so I went over to another member of staff- I asked another lady nicely why is that? She just replied that’s the policy - that section is only open at 12:00 and orders can only take place at 12:00 so cos I came in around 11:35am I have to sit on either side left or right. I said look im just a customer how do I know if that’s the policy when your member of staff should have stated that I can sit in the booth and order from 12:00 ?? Anyways lack of English - lack of communication- what a waste of talking. She then felt sorry for me as I was persistent that this is unacceptable and I kept saying that I am a customer - it is her duty to Inform me of their policy - how am I supposed to know ? She then looked at the time and said it’s past 12:00 do I Wana move tables ??? What was the whole point ??? Anyways it took 30 mins for the food to come out and I was nervous that they were gonna tamper with my food so I just stood next to the kitchen like a hawk watching who is hoovering over my food !! Once the food came out we ate it. About 20 mins into our food the original waitress came over and took our table marker and asked us everything alright? Like it was forced to be asked. To be honest I couldn’t be bothered to answer her I just knodded my head so she could quickly move from my table ! Cos if she breathed heavily over our table that would have upset me and ruin my afternoon !!!! It is what it is- what a horrible experience!!!! I will not return. From all my reviews this is the first 1star I’ve given to a place I’ve gone !!! What a disappointment… reading from the reviews !!! Whoever this Rafael guy is should have served me instead of the lady !!!!

18.02.2025

Rafael was an amazing server gave us such a nice experience he brang us cutlery and are glasses and made sure we had a good time

18.02.2025

The worker named Rafael , so much respect and great service brang us our glasses and cutlery amazing 10/10 service

15.02.2025

Horrible service Lied about being halal Cold food Cant scan Nando’s card as i quote ‘never works’

15.02.2025

I’m just leaving a review just because of how wonderful RAFAEL is! What a star, providing excellent service, with hidden talents as a superb singer too! The kids & adults all appreciated his excellent service, what a treasure for the restaurant to have on board. Well done Rafael you made our evening memorable.

14.02.2025

“Not all hero’s wear capes, they wear name badges titled Rafael” During my visit to Nando’s Westfield Stratford City, Rafael provided outstanding service, making our experience exceptional. He was attentive, friendly, and went above and beyond by bringing us a great selection of sauces and condiments without us even asking. His professionalism and warmth created a welcoming atmosphere, ensuring we had everything we needed. Rafael’s dedication truly enhances the restaurant’s reputation, and I look forward to returning for more great service.

12.02.2025

I came today, I had to wait quiet long at the desk since there was no one to host, even after 4 of the staff members saw us and even stood behind the desk they were talking to the delivery guys rather than ask if we are waiting to be seated. I work myself in the hospitality and this is very rude that so many staff members were standing infront of us meanwhile we are waiting and they didn't bother to ask and kept into chit chatting with their colleagues

11.02.2025

the food was amazing as well as rafaels excellent service. he was very friendly and helpful. He always had a smile on his face greeting us and making sure we had had a very good time.

11.02.2025

I just wanted to show my appreciation for Rafael he made sure we was happy the whole time even brought tissues and sauces for us and even filled our drink up for us, i’ve been to multiple nandos’ but never seen the service Rafael gave u

08.02.2025

This place is discriminatory against disabled people and asked my friend with a guide dog to leave multiple times. It wasn't until exact legislation was quoted that they backed down. AVOID!

08.02.2025

Amazing food, very friendly staff. And I can't leave without mentioning Rafael's excellent service. Un beso Rafael!

07.02.2025

Service and food served with great enthusiasm.

06.02.2025

Nando's here is just as good as any. Best atmosphere here, always buzzing. Westfield Stratford wouldn't be the same without it.

03.02.2025

Haven't been to Nandos in years and glad it's changed for the better in terms of food. However it's a lot of work getting up and ordering reading off a list on your phone narrating your whole order all at once. Also noticed no one "actually on the floor" Good value and good with allergies!

01.02.2025

⭐ 1/5 Had a terrible experience at this Nando’s on January 30. We were dining with our 6-month-old baby, and the service was awful. All the food was served cold, the chicken was overcooked and dry, and the garlic bread side was completely burnt. We wanted to speak to the manager about our experience, but no one was available. Given Nando’s usual standards, this was really disappointing. I definitely wouldn’t recommend this location—there are much better options elsewhere.

28.01.2025

Rafael was the best server ever! He took care of us by giving us salt and even refilling our drinks! He was very kind and has such a beautiful positive actitud that is priceless! Would definitely come back only because pf him!

28.01.2025

What can i say , westfield stratford nandos Waiter called Raphael is so welcoming , he even refilled mine and my daughter's glass of drinks. Hes giving excellent vibes. Love him he is so happy aswell to all the customers.

22.01.2025

Lively atmosphere and value for money.

20.01.2025

Quick service. Got seated promptly. & special thanks to Rafael who made our casual eating plans, a joyful experience. This is the second time we have visited and the second time we were blown away with Rafaels passion, positivity and enthusiasm :) Take good care of him…he’s a keeper!

12.03.2024

The food is freshly cook and tasty. Has a wide dinning area.